Second post

Well, I have to say that I do not expect phone duty to be the toughest part of working here. I know a lot of other people might freak out about it, but it's not really any big deal. You just need to know how to talk. To me, the toughest encounter is probably going to be learning the ins-and-outs of every single system I'll be working with. Already I've gotten crash-courses on iMIS, 5pm, Kaseya, Active Directory, and I'm sure there will be many others. But it's all interesting material, and I am really looking forward to learning it all.

A close second as far as difficulty is going to be learning everyone's name/locations in the office. I am terrible with names and faces in general.