I think that most of us are going to have similar responses to this weeks post. I believe my toughest encounter at SHM is going to be answering the phones. So far I haven't had any terrible experiences, besides a woman telling me her and her husband's whole life story. The hardest part is going to be determining the right person to transfer the calls to. I am still getting adjusted to using the phones, but Elaine and Dee Dee both have been a huge help with getting situated.


Other than that everything is going great! I am still super excited to be working here at SHM!