Biggest Challenge

I agree with Jackie that working the phones will be a challenge here, but I think that I’ll be able to get the hang of that by learning more of the FAQs that the callers have so I don’t have to transfer them all the time or lose it because I’ve left the person on hold forever trying to find who to transfer to. I think the biggest challenge I will have overall though is mastering iMIS. I don’t even know if it’s possible to master iMIS. I’ve only been working with it for two weeks and I can see why everyone gets so frustrated with it all the time. But I’m not going to give up on it, and I hope that I’ll become very skilled in using it and find ways to make do with the frustrations that come with it. I am going to ask Deedee everything I can about iMIS and try my best to get extra work with it so I don’t struggle with it. I know it’s going to be a challenge, but I feel like I can handle it.