Oh Customer Service

My biggest mistake while on the job was not my best moment in time...The background story is that last summer I worked at Hershey Park (sometimes the SWEETEST place on earth) in their Guest Services department. On this particular day I had worked a double shift from 8 am to the current time of 11:30 pm at our busiest location of the front gate. During the afternoon it had rained a little and some of our water rides were down and Hershey Park has very strict rain policies with refunding tickets and giving rain tickets. The park had closed at 11 pm and this woman came to the front gate at 11:30 pm to receive rain tickets eventhough she had been in the park since 10 am that morning and stayed past when the park was supposed to be closed. I nicely explained our policy that these tickets were unavailable and so on.

Basically what happened after her yelling at me for a good 5 minutes through my window I accidentially said to her verbatum what my supervisor said, while still on the phone with them, "Ok well instead of continuing to argue with you my supervisor said I should just give you the tickets"...not my best move. I appologized to my supervisor who said that I should learn to filter what I say and that next time I get so frusterated to step away, take a deep breathe, and try again. If need be let them come and handle it.

From this I learned to stick to my guns and not be pushed around by some biddy from New Jersey (no offense if anyone is from New Jersey) as well as to try and stay calm, cool, and collective when presented with an issue. I learned from my mistake and never felt frusterated or had the same problem again. Oh and when she came back with all of her free tickets it did not rain and she spent even more money in the park :) .