Good afternoon!!!

One professional goal that I have while working at SHM is to incorporate Finance into my experience here. Because I am both a Marketing and Finance major, I hope to be assigned projects in both these areas while working at SHM. I can already tell that I will be able to do this being that I am working with Jacqui. I love how much responsibility that everyone has already given me and I know that I am going to have an amazing learning experience that will greatly benefit my future career.

Happy Monday everyone.......almost 1 month into your co-ops...time flies, right?

 
What is a professional goal that you want to accomplish before you leave SHM?

Biggest Challenge

I agree with Jackie that working the phones will be a challenge here, but I think that I’ll be able to get the hang of that by learning more of the FAQs that the callers have so I don’t have to transfer them all the time or lose it because I’ve left the person on hold forever trying to find who to transfer to. I think the biggest challenge I will have overall though is mastering iMIS. I don’t even know if it’s possible to master iMIS. I’ve only been working with it for two weeks and I can see why everyone gets so frustrated with it all the time. But I’m not going to give up on it, and I hope that I’ll become very skilled in using it and find ways to make do with the frustrations that come with it. I am going to ask Deedee everything I can about iMIS and try my best to get extra work with it so I don’t struggle with it. I know it’s going to be a challenge, but I feel like I can handle it.

Hey everyone!

It is now the end of our second week here at SHM. Definitely a different feel this week compared to last since this week I was assigned actual tasks and got to be a part of meetings that weren't simply orientation related and were more QI "the center" focused. I also got to do my first week of phone duty yesterday. I find phones pretty easy. Its a nice break to just go out front and simply answer calls for a little. I think my most challenging task/part of my job here at SHM is going to be figuring out how to complete all of the little tasks I am given in the most efficient way. Most of the things I do are "do as they come" tasks that either Lauren, Ann or Jade give me and are usually all very different. Since each of them use different programs and do different things for the QI team. I like that all of my projects are very different but the challenging thing will be doing them all and learning how to use all the different systems to do so.

-Have a good weekend!
Ashley Bupp

Second post

Well, I have to say that I do not expect phone duty to be the toughest part of working here. I know a lot of other people might freak out about it, but it's not really any big deal. You just need to know how to talk. To me, the toughest encounter is probably going to be learning the ins-and-outs of every single system I'll be working with. Already I've gotten crash-courses on iMIS, 5pm, Kaseya, Active Directory, and I'm sure there will be many others. But it's all interesting material, and I am really looking forward to learning it all.

A close second as far as difficulty is going to be learning everyone's name/locations in the office. I am terrible with names and faces in general.

Tough

Hey everyone,

It's now my second week. I think I have better understanding of what's going on at SHM. I still try to catch up with a lot more things, but at least I feel more confident than the first day I walk into here. I understand my tasks and projects, for what I have been assigned so far. However, I think the toughest encounter for me is to comprehend how all the tasks and projects get connected to generate outcomes. Not only see how each person's works can specifically benefit the whole process within the marketing department, in particular, but also between different departments like QI, Center, Education, and Membership. This would be overwhelming for people who get here for just two weeks. And I think this can benefit everyone (co-ops and full-time) in term of motivating them to put efforts, to feel good of whatever they can contribute, and to appreciate others works.

-TN

I think that most of us are going to have similar responses to this weeks post. I believe my toughest encounter at SHM is going to be answering the phones. So far I haven't had any terrible experiences, besides a woman telling me her and her husband's whole life story. The hardest part is going to be determining the right person to transfer the calls to. I am still getting adjusted to using the phones, but Elaine and Dee Dee both have been a huge help with getting situated.


Other than that everything is going great! I am still super excited to be working here at SHM!